Shipping Policy
Processing Time All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes Utoya is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages Utoya Group LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Delta 8 Disclaimer: This product is not available for shipment to the following states: Hawaii, Idaho, Minnesota, Oregon, Rhode Island, Utah, Vermont
THCA Disclaimer: This product is not available for shipment to the following states: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Idaho, Iowa, Michigan, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Carolina, Utah, Vermont, Virginia, Washington, West Virginia
Amanita Disclaimer: This product is not available for shipment to the following states: Louisiana
Return & Refund Policy
THC Products: All Sales Final Because of the upcoming federal ban on hemp THC products, all THC sales are final on orders placed on or after November 6, 2026. THC products include THCA, Delta 8, Delta 9, THCP and similar products. They cannot be returned, refunded or exchanged, and they cannot be canceled once the order has shipped. If your order has not shipped yet, email hello@utoya.com to cancel. If a THC item arrives damaged, defective or incorrect, email hello@utoya.com with your order number and photos. All other products, including mushrooms, follow the policy below.
Returns and Cancellations All products other than THC products, including mushrooms, can be returned within 7 days of the date you received them. Items must be unopened, unused and in their original packaging, with your receipt or proof of purchase. To cancel an order for these products, email hello@utoya.com. If it has already shipped, you can return it unopened under this policy.
Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges If your item is defective or damaged, we are happy to exchange the product for the same item. Please email us with details of the product and the defect.
Shipping Returns To return the item you purchased, please mail it to: 1646 Tilley Ave Unit A Clearwater FL 33756. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us If you have any questions on how to return your item to us, contact us at hello@utoya.com | 1646 Tilley Ave Unit A Clearwater FL 33756
