Utoya - Frequently Asked Questions
Thank you for your continued support and contributions to helping us create a better support system for everyone. We take all customer’s into consideration.
♥ Your Questions Matter ♥
What Is THCA?
THC-A, or tetrahydrocannabinolic acid, is a non-psychoactive compound in the cannabis plant. It is the precursor to THC, the compound responsible for the plant’s psychoactive effects; read more here:
Is THC-0 Illegal?
Yes and No, it is legal in some states and illegal in others. Utoya chose to discontinue the THC-0 lines. We did so way before any of our competitors. So when the ban was finally in place in Florida and 14 other states in early 2023, we were prepared. Read more here:
What is THCJD?
THCJD stands for Tetrahydrocannabioctyl, and labs will refer to this cannabinoid as 3-octyl-Δ8-Tetrahydrocannabinol (Δ8-THC-C8). A vast majority of THCJD on the market today is not really THCJD. At Utoya we lab test our product and have reliable sources for the real product. You can read more at the link below:
Are CBN and CBD the Same?
No, they are two completely different cannabinoids. We go into a more in-depth explanation at the link below to explain the differences, and you can decide which is best for you. Click the link below:
Can I Request a Different Carrier?
We use a standard shipping process when it comes to our products. We generally have various sizes of standard boxes and are aware of all recent shipping rates. We use the best, safest, quickest option available that day to get your package to you in a timely manner.
If you are worried about something melting, we offer insulated packaging during the summer seasons. You can use this option at checkout. We advise using it on edible orders, primarily chocolates. We also advise getting everything you’d like to purchase in one order. Extra products will help better insulate your package. Click Below:
Do You Offer Free Discreet Shipping and Tracking?
We do; orders over $100 qualify for free shipping. We discount our products so that it is available to everyone. Compare our costs to other companies. We are an organic product manufacturer selling products cheaper than those making isolette-based products. Even with the shipping cost, you will get a much better deal. We also ship discreetly; your order arrives in a nondescript package with only the shipping information for the postal carrier.
You should receive an email shortly after ordering, explaining that your order is being processed. After your order is processed, you will receive another email stating a label has been created. You will have a tracking number through either UPS or USPS. You may not get updated information if you click the link at that moment. That is because it has yet to be processed at the first carrier facility. The driver will scan the package in. Then it gets scanned at the facility. You will get an update at that point. This could take up to 24 hours, even 48 hours. If you have not seen an update by the 3rd day, you can contact the carrier. Once the carrier has your package, Utoya has no control over its delivery process. Repeating, you must contact the carrier.
If there are issues with your order after receiving it, you may email email@example.com with your tracking and invoice numbers, name, address, and date of order. This will speed up the review process. Thank You!
We also have a show every Friday night; you are welcome to join us on Youtube. You can win free products and cash, and you can get limited promo codes for products to make it even cheaper for you to buy from us. We listen to our customers and tailor future products to what the majority want. How many other hemp-based product companies do this for their customers?
With Utoya you get much more than a product; you get an entertaining community experience! Click the link below:
What is this Raffle I Keep Seeing?
During 2023 Utoya is sponsoring a cash giveaway every month. The drawings are held on the first Friday of the month until the end of the year. The end-of-the-year celebration will be a big cash drawing! Every order over $30 at utoya.com will receive a free ticket. You can purchase extra tickets at checkout for $2.00 each. Tickets are also given out at participating stores. If your favorite store carries Utoya and not handing out tickets, ask them to! Each ticket purchased in this way will go to a fund to help disabled Utoya employee and Stoner Talk Show moderator, Hempshawn. It is called the Hempshawn Project, he lives on a fixed income, and constraints keep him from being able to upgrade his kitchen and household to allow him to live more independently.
If you do not win on the night of the drawing, DO NOT throw away your ticket! We will have a big cash drawing at the end of the year, and all tickets will be good! Tune into the show every Friday at 530P EST on youtube at the link below:
You can also check out the Raffle page here:
May I request a certain flavor of a product?
We are always open to suggestions. We also have polls during our sponsored live show on Youtube titled Stoner Talk-Show every Friday evening at 530P EST.
If you are interested in buying bulk orders and have a custom request, we may be able to meet some demands. First, you need to create a wholesale account with us if you have not already. See what we may have available to wholesale clients. Then email us through your wholesale portal with any request. Allow 2-3 business days for review and a response. You may register for a wholesale account at:
Do you have an affiliate or sponsor program?
We get a lot of messages, PMs, emails, and comments from content creators asking us for free products to review on their social media. Yes, we offer an affiliate program. We take them on a case-by-case basis. We expect at least 10K or better follower count on any one platform. We also expect a growth trend that goes along with the account, and we will research it. The more platforms you are on the better. We will also consider a monetary or monetary equivalent for content you broadcast to your community based on community size. We won’t consider paid reviews. Do not even apply for monetary consideration if you are actively uploading videos to less than 100k on Youtube, Twitch, Instagram, Tik Tik, Facebook, Kick, or any other single platform. We do not give out free products for review unless you meet the above criteria. If you win something free or buy from us and leave us an honest, unbiased review, we appreciate it!
All other guidelines and monetary payments are on a case-by-case basis and subject to change based on community sizes, availability, and the content you offer. Sign-up at the affiliate link:
Is Your Product Tested?
At Utoya all of our products are tested and marked with a QR code leading to the test. All tests (COA) can be found on our website for quick and easy reference, generally at the bottom of the product page. We pride ourselves in having up-to-date and compliant testing to ensure you get the best product on the market.
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