FAQ
Utoya - Frequently Asked Questions
Thank you for your continued support and contributions to helping us create a better support system for everyone. We take all customer’s into consideration.
♥ Your Questions Matter ♥
- IS UTOYA PACKAGING DISCREET?
Utoya uses all white standard USPS boxes. There are no markings or designs on the box that would identify your package as a package that might contain hemp or relative products.
Our packaging label only says that it is from: Utoya Organics and that it came from Clearwater, FL.
Packaging is safe and discreet.
- HOW LONG DOES SHIPPING USUALLY TAKE? WHEN WILL I GET MY ORDER?
Typically, most orders will ship out within 1-2 business days of your order being placed. You will receive an email notification for every step of the way.
You will receive a tracking number once your package label has been printed.
This tracking number may be in your spam folder. If not, please feel free to contact live support or orders@utoya.com to get more information
During checkout you will be able to define your shipping address, and choose your shipping service. This will give you a general estimate of when you can expect your package.
For orders that are standard in the state of Florida these orders usually ship within 2 - 3 days, and it will depend on how close you are to Clearwater, Florida.
- WHERE IS MY TRACKING NUMBER?
You will receive a tracking number once your package label has been printed.
This tracking number may be in your spam folder. If not, please feel free to contact live support or orders@utoya.com to get more information
- WHAT IS YOUR RETURN POLICY?
Utoya does not accept the return of products for the safety of our consumers and staff. If you have a defective product or are having trouble with your order, please contact us at orders@utoya.com and our staff will be able to help you from there.
- HOW MUCH DELTA 8 SHOULD I TAKE? I AM ____ LBS AND ____ TALL.
Delta 8 THC does not have a suggested dose based on weight, height, or even desired result. The best way to take Delta 8 THC, if you have never taken any THC before, is to start slow and work your way up.
If you are a seasoned medical marijuana consumer, you will be well suited to go in and explore. You won't get the same level of euphoria, but you will get a nice range of cannabinoids!
- WILL I FAIL A DRUG TEST WITH DELTA 8 THC?
All sources point to yes. You will fail your drug test for THC. The reason is because Delta 8 THC will breakdown in your system the same way Delta 9, Delta 10, or any other Delta of THC will. It will leave a residual signature of THC metabolites in your body that the drug test looks for. Drug tests don't look for the specific cannabinoid, they look for the residuals thereof. And since you can't tell which delta it was prior to metabolizing, it all looks the same to the drug test.
Stay safe. If you need to pass a drug test, don't use Delta 8 or Full-Spectrum CBD products for the best chances at a clean test.
- IS CBD ILLEGAL?
CBD products come either from medical cannabis or industrial hemp plants. While still illegal under federal law, cannabis is legal in several states. And because it has a low THC content (>.3%), industrial hemp does not fall under these same regulations. This means that consumers are free to choose CBD as a natural supplement without worrying about any legal repercussions. There are a few states that still do not allow the presence of any cannabinoid derived products, such as Idaho and Nebraska.
- IS DELTA 8 THC ILLEGAL? / IS DELTA 8 LEGAL?
Please review this link for our latest knowledge on the subject.
Generally speaking, Delta 8 THC is legal to consume, sell, and possess in most of the United States.
- FULL SPECTRUM VS ISOLATE CBD?
Full spectrum CBD is a concentration of all compound from the hemp plant. Full spectrum includes traces of all cannabinoids including CBD, CBA, CBDA, terpenes, fatty acids, and essential vitamins and minerals. CBD isolate is CBD that has been separated from all of the other goodness and nutrients from the hemp plant. CBD is said to work better when supported by other cannabinoids as nature intended.
- WHERE ARE YOUR COAs?
You can find them located on each of the packages as a QR label, you can find all of our most recent Certificates of Analysis located here on each of the products individual pages.
- ARE DELTA 8 VAPE CARTS EFFECTED BY THE PACT ACT?
No.
- TROUBLESHOOT DELTA 8 VAPE CARTRIDGE
Click To Watch The Troubleshooting Video For Free On YouTube
How To Fix A Clogged D8 Vape Cartridge Safely With A Hair Dryer:
- Remove your vape cart from your battery
- Hold the cartridge by its mouthpiece
- Using a hairdryer carefully heat and slowly rotate the vape pen, making sure to heat the entire glass surface of the cartridge.
- Do not get the vape pen too hot! You will not need much heat to accomplish better flow.
- No lighters
- Do not use excessive heat
- Don’t push your vape battery or try to use it as an excessive heat mechanism
99.99% of our customers who have had this problem that followed these steps were able to get their vape cartridge back in working order. If you are still experiencing problems, and you did not use excessive heat, you may contact us and we will be happy to assist you!.,
- HOW DO I FIND A STORE THAT CARRIES UTOYA PRODUCTS?
Go to our Store Finder page to see which stores are on the map!
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