Customer support
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Most questions are answered in the FAQ below. If yours isn’t, send us a message and our team will reply by email within 24 hours.
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Frequently asked questions
Most support questions are answered here. Please check before sending a ticket.
01When will my order ship?
Orders are processed within 48 hours. Delivery times vary by location, but most orders arrive within 3–5 business days after shipping, depending on the method you pick at checkout.
02Why did I only receive part of my order?
Some products ship from different partner warehouses, so your order may arrive in separate packages. This gets items to you faster. The rest of your order is still on the way and will arrive shortly with its own tracking.
03Do you offer free shipping?
Yes. Orders over $50 ship free. Orders under $50 have a flat shipping rate at checkout, with a choice of USPS Ground or USPS Priority.
04Where is my tracking number?
Tracking is emailed to you as soon as your order ships. You can also find it anytime under Track My Order in your account.
05Is delivery safe?
Yes. Every order ships with tracking through a USPS-approved, hemp-compliant shipping account.
Still need help?
Send us a message
Fill in the form and our support team will reply by email within 24 hours on business days. Have your order number handy.
- Support hoursMonday–Friday, 9am–4pm ETClosed weekends. Mia is here 24/7.
- Email repliesWithin 24 hoursOn business days
Prefer to chat? Available 24/7
Ask Mia, our virtual assistant
Instant answers day or night on shipping times, which products ship to your state, and order status (have your order number plus zip or email). Mia is AI, not a person. Anything she can’t solve goes to our team.
Prefer to talk? Call 813-510-2513 to reach our AI phone assistant.
Partners
Become an affiliate
Influencer or site owner? Share Utoya’s products and earn credit for every customer you bring in. Questions: affiliates@utoya.com
Visit the Affiliate AreaSelf service
Track your order
Every order is in your account with its status and tracking, no ticket needed. Log in with a magic link sent to your email, no password required.
Track my order